Support Overview
TestMagic is committed to superior customer service - we are proud to feature a top-quality, professional, and cost-effective support team. To best serve customers needs, we offer a variety of Support Packages and contacts including Telephonic Support 24/7 real time. emergency support.
 
 
Customer Support Tools
 
Web Support
We provide robust Web-based access to self-help facilities. Among the on-line resources are:
 
  • TestMagic Knowledgebase - Learn from others experiences in the TestMagic team community; TestMagic employees also share technical information of a general nature here.

  • TestMagic Self-Training - Comprehensive videos with detailed instructions that make every part of TestMagic unfold for you in the most understandable way.

  • TestMagic Support Portal - All TestMagic customers with active support contracts have access to the TestMagic Support Portal, where you can submit, view, and check status of support cases at any time. This is the preferred method for submitting support cases because you can document your question in detail and have questions immediately directed to the most appropriate engineer. The Portal also features a powerful unified search to quickly find answers to common questions.

  • Skype Support- Online 24/7 real time Support for customers who have Standard, Professional, Enterprise, or On-Demand Support Plans.
 
Telephone Support
The TestMagic Technical Support Team is available by telephone for customers who have Standard, Professional, Enterprise, or On-Demand Support Plans. Telephone support is available by calling 1-888-365-7493 during normal business hours Monday through Friday 9:00 am - 6:00 pm U.S. Pacific time (-8 GMT), excluding U.S. holidays.